A story about how I learned tips for becoming a successful freelancer and working adult from Shopify's "Inquiry Reply"

This time, I will record what I learned from Shopify's "Inquiry Reply"

Whenever I contact Shopify, I'm always impressed by the response.
He will give you very useful advice

When you can't find anything even after searching
We recommend contacting Shopify.

At the same time, you can experience customer success #Shopify

— Shintaro Yataki │ EC•Web Director (@Shin_EC_Web) June 1, 2022

It might be helpful for such people

• Skilled freelancers, people who want to become members of society
• People who want to do work that goes beyond the expectations of clients and superiors.
• People who want to do work that inspires people

Conclusion: Let's be the best busybody

When you ask Shopify about something you don't understand, they always answer very politely and clearly.

Some people may think, "That's obvious!", but there are many things we can learn from Shopify's politeness and ease of understanding.

What's more, Shopify's customer support staff will be happy to give advice to your store! (praising)

Although we are moving away from the content of your inquiry, Shopify Support not only provides guidance on the questions we receive, but also always strives to help businesses grow. I have also looked at your company's store analysis, and I see that there have been more than ◯◯ visits in the past 30 days. We recommend that you aim for a conversion rate of ■% after you have achieved the number of accesses of ▲▲ or more every month. If I had one suggestion, how about implementing ✗✗?

Part of an email from Shopify support

Following this wonderful text, it also provides easy-to-understand screenshots and practical instructions.

Are you able to understand the other person's true purpose?

For example, let's say a client says, "Please add this product and banner for Mother's Day."

At this point, the client doesn't just want to add products and banners.

I would like to sell that product

If so, don't you think there's more you can do than add products and banners?

• Also post on SNS
• Distributing email newsletters and LINE
• Add products to recommendations and rankings
• etc...

Then, try proposing to the client as many ideas as you can think of.

Proposals tend to increase your own workload, but considering the trust you gain from the client, you should be able to repay it.